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FAST. ACCURATE. RELIABLE. SECURE.

Voicebox Intelligent Medical Transcriptions

So you can focus on your most important work.

STEP 1 - REGISTER

STEP 1 - REGISTER

Simply register online to get started. It only take few minutes.
REGISTER TODAY
STEP 2 - DOWNLOAD THE APP

STEP 2 - DOWNLOAD THE APP

Download the Hoxton MPM VoiceBox Intelligent Transcription App in the App Store or Google Play.

STEP 3 - START RECORDING

STEP 3 - START RECORDING

As soon as you’ve registered and downloaded the App you can start dictating your first letter.
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Free yourself from needless, inefficient and costly work

Remove the burden of needless, unproductive and costly typing and correspondence.

Hoxton MPM’s VoiceBox Intelligent Transcription means both you and your secretarial team can focus on patient care and critical front desk-duties that keep your practice functioning at its best.

We’ve harnessed cutting edge technologies to address problems that our competitors can’t solve.

We use Artificial Intelligence and Australian based expert medical proofreaders to deliver transcriptions that are quick, accurate and secure.

Accurate, on-time transcripts you can trust

When the cornerstone of your business is efficient communication of medical information, you need a medical transcription service you can trust. For quick and accurate transfer of medical dictation with privacy and confidentiality assured, you can depend on Hoxton MPM.

Technology assisted transcripts translated with a human touch

Using Smartphone-friendly speech recognition software, you can dictate anytime anywhere safe in the knowledge that Australian-based Hoxton MPM staff will rapidly turn around transcriptions, filing safely and securely in medical notes and delivering correspondence through your secure messaging service, fax or snail-mail.

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Pricing

Using VoiceBox Typists

$2
30
per Transcription
  • First 30 Audio-Seconds Free
  • 5.1¢ per Audio-Seconds After
  • 20¢ per delivery to recipient

Using your own Secretary

55¢ per Transcription
  • First 30 Audio-Seconds Free
  • 1.4¢ per Audio-Seconds After
  • 20¢ per delivery to recipient

* + GST and payment processing fee: 1.75% + 30¢; applied to the total, fortnightly

How VoiceBox works

FAQs

Outsourcing transcription and delivery services frees up time for your in-house administration team so that they can focus on patient care and critical front desk-duties that keep your practice functioning at its best.

Reducing administration burden through efficient outsourced solutions and best in class technology also means increased responsiveness and efficiency, improved accuracy and reduced costs for your practice.

What’s more, if you opt for a pay per use service like Hoxton’s Voicebox Intelligent Transcription, you can use it for all of your transcribing, or just to assist you during busy times, whilst your practice grows or when your in-house staff go on leave.

Voicebox Intelligent Transcription improves your practice by giving you:

  1. Improved workflows that deliver more efficient medical administration
  2. Enhanced practice operations, and,
  3. Reduced costs.

More details for each are outlined below.

  • Improved workflows
    • Voicebox produces all transcribed communication without any involvement from your medical administration staff.
    • Integration with medical practice software means patient and referrer details are automatically loaded in to your dictation work lists.
    • Dictation sound file is delivered together with the transcript to allow for reliable review and editing.
    • Automated delivery to recipients and filing within the medical practice software occurs upon approval.

 

  • Enhanced Practice Operations
    • Voicebox gives doctors access to a mobile phone and desk top based App providing dictation technology without any special equipment (e.g. Dictaphone).
    • The ‘always available’ service does not rely on internal staff to be available, capable or trained.
    • Practice administration staff do not require typing skills and are not distracted by the transcription needs of the medical staff.
    • The 80,000 electronic addresses in Voicebox and delivery at the time of approval maximises the efficiency of delivery to recipients and referrers, thereby increasing the responsiveness of your practice – a key metric that referrers consider when making referrals.
    • Our compliant and secure system you gives confidence in data security.
    • Full time technical support provides back-up for when help is needed.

 

  • Reduced Costs
    • Voicebox provides a highly efficient platform for recording, formatting and electronically delivering messages.
    • By removing all in-house administration handling, the cost can be reduced by between $2 and $5 per letter.

Hoxton MPM’s Voicebox Intelligent Transcription is most powerful due to our team of Australian-based proof readers who review and correct all transcribed letters ready for your final approval prior to delivery.

You don’t need to be technical to register, set up and start using VoiceBox.

If needed, the VoiceBox technical support team will upload the middleware required for integration with your medical practice software and can help with anything else you may need.

Secure messaging in healthcare refers to electronic messaging services that are developed to national standards to enable communication between providers. Some of these services include Argus, HealthLink and ReferralNet.

These services automatically deliver correspondence into compatible clinical software thereby removing any administration steps in receiving a letter. They all operate seamlessly in the background, managing the complexities of encryption and decryption.

Many doctors and practices sign-up with these services when they start using medical practice software. In some cases, because they work in the background, practices may even forget that they are registered users.

Voicebox Intelligent Transcription integrates with Argus, HealthLink and ReferralNet, providing access to over 80,000 healthcare providers in Australia. This integration provides a secure delivery process for all subscribers.

Voicebox users who subscribe to one of these secure messaging services have the added benefit of automatic filing of their correspondence in the patient file of their own practice software.

Voicebox’s clever automated process removes every single administration touch point of medical correspondence (transcription, delivery and filing) saving staff time, reducing payroll and creating a highly resilient and secure practice and process. 

VoiceBox Intelligent Transcription (VBIT) integrates with ReferralNet, Argus and HealthLink secure messaging services.

It is also fully integrated with the appointment books in Best Practice and BP.VIP.

We are currently (as at December 2020) completing integration with Genie and Gentu and are working with a number of other practice management software providers to allow their users access to the highest level VBIT experience.

Even without address book integration VBIT provides a highly efficient process as a dictated name and date of birth is all that is required to identify a patient. 

VoiceBox Intelligent Transcription uses industry-standard security protocols for transmission and storage of medical data. Voicebox only uses data centres within Australia that comply with Australian government regulations for health information.

All you need to do is register online and download the App from iTunes or Google Play.

The swift registration process requests the necessary details to get started such as your practice address, email and payment details. When you complete the registration process you activate your mobile app and are assigned a unique URL (web address) which is [yourname].voiceboxit.com.au
You can then use your URL to log into Voicebox via a browser (Chrome, Firefox, Edge) on any laptop, tablet or mobile phone.

As soon as you’re registered, you can start dictating your first letter.

Rest assured, if you do require assistance, you are also able to schedule a phone call with our Voicebox on-boarding team to complete the process and run through a practice transcription check list.

VoiceBox Intelligent Transcription (VBIT) is a platform solution that can be operated by your own typist or medical secretary or by using VBIT Proof Readers.

If you wish to use your in-house staff as your ‘own’ proof readers, they will have access to the AI voice-to-text engine in a secure platform within VBIT. Your own staff will then be able to proof-read uploaded transcripts and format them ready for delivery. This will provide the same, efficient workflows inside VBIT, as well as access to over 80,000 electronic addresses.

Your secretary will be able to upload your personal list of doctors to ensure that all of your regular referrers are included in your VBIT address book.

By using VBIT, your secretary will substantially reduce the amount of time it takes to type a letter, file a letter and send a letter. What is also great is that when your secretary is on leave all letters can be looked after by the VBIT Proof Reading team for the duration of the leave.

VoiceBox Intelligent Transcription agreed service levels include an average 36 hour turnaround time with 50% of standard letters returned within 48 hours.

We aim to turn around 95% of urgent files within 4 hours.

For practices using their ‘own proof readers’ (rather than the Voicebox Proof Reading team) the voice-to-text transcript is available within 30 minutes of submission.

VoiceBox Intelligent Transcription (VBIT) sets fees according to the duration of the dictation audio file.

This is simply: Number of Seconds in Dictation Recording x Price per Second.

There are two price points.

1. For using the Voicebox Proof Reading Team, and

2. For using your Own Proof Readers.

VBIT Proof Reader:

The first 30 seconds of the audio file is included in the $2.00 flagfall. Then there is a fee of 4.4c per audio-second past the first 30 seconds. Each external delivery will be charged at 15c (including secure messaging, fax, email).

Your Own Proof Reader:

The first 30 seconds of the audio file is included in the $0.45 flagfall. Then there is a fee of 1c per audio-second past the first 30 seconds. Each external delivery will be charged at 15c (including secure messaging, fax, email).

All payments are processed via Stripe using the Credit Card provided.

VoiceBox Intelligent Transcription agreed service levels include an average 36 hour turnaround time with 50% of standard letters returned within 48 hours.

We aim to turn around 95% of urgent files within 4 hours.

For practices using their ‘own proof readers’ (rather than the Voicebox Proof Reading team) the voice-to-text transcript is available within 30 minutes of submission.

We transcribe your medical letters fast and accurately so you can focus on your most important work.