Our Team

Head of Customer Experience

Kyam has a background in practice management, business management and healthcare management. Kyam enjoys the challenge of improving healthcare businesses. 

Professionals with standards as high as yours (because you deserve excellent care too).

Dr David Williams, Hoxton MPM


General Manager

David is Managing Director at Hoxton MPM, a Neurologist and previous Lab Head in Neurosciences at Monash University.

Chief Operating Officer

Emily is our General Manager responsible for the successful delivery of services to our Virtual Administration, Billings, Bookkeeping and Practice Management clients.

Manager VoiceBox Intelligent Transcription and Billings Services

BSc(Hons), MHA

Lena is Manager of VoiceBox Intelligent Transcription and Medical and Surgical Billings Team. She is an experienced Helathcare Manager with over 10 years of experience in managing the delivery of specialist healthcare. 

Head of Customer Experience 

BA GradCertHlthServMt

Nicole works to design and implement Hoxton Services to meet our clients exacting needs and solve their specific challenge. Nicole came to Hoxton with a background of management and process improvement in large healthcare settings.

Lisa Stuart

Executive Assistant

Lisa plays an important role in delivery of services, liaison with clients and cultural support at Hoxton. Lisa works closely with and assists the executive team.

Hoxton Business and Practice Management Consulting Team

The members of our Practice and Business Management Consulting Team have experience and qualifications in healthcare administration across a number of different specialties. They have honed their skills managing everything from small and growing practices to complete out-patient services at Melbourne’s largest hospital and everything in between. Combining their expertise in team management, systems analysis and implementation and workflow optimisation with an empathetic approach to both doctor and patient needs, Hoxton MPM’s Practice Management Advisory Team have all that it takes to ensure your practice runs smoothly.

Stevie Landgraf

Senior Pactice Management Consultant

Stevie is a Senior Practice Management Consultant with end to end experience in practice start-ups, practice management, process optimisation and business project management. 

Bronwyn Henman

Senior Pactice Management Consultant

Bronwyn is a Practice Management Consultant with a background in general practice consultancy, business analysis and practice management. Bronwyn enjoys working closely with practice owners to help improve their business performance and broaden their management capabilities.

Kyam North

Practice Management Consultant

Kyam has a background in specialist and general practice management. Kyam enjoys the challenge of improving healthcare businesses to improve healthcare outcomes.

Caitlin Burns

Practice Management Consultant

Caitlin is an experienced Practice Manager in General Practice with a deep understanding of the components of successful practice operations, compliance and medical business planning.  

Payroll, Bookkeeping & Billings Team

Our Payroll, Bookkeeping and Billings Team consists of qualified bookkeepers with extensive experience in administration and bookkeeping roles within healthcare and professional services. Carefully chosen for their proven organisational skills, attention to detail, ability to prioritise and ably manage relationships, the Hoxton MPM team relieves the administrative burden and boosts your financial wellbeing.

Manager Bookkeeping and Payroll Team

CertIV Bookkeeping, AM-ICB

Michelle is Manager of Hoxton Bookkeeping with a deep knowledge of small business accounting and specific insights into the financial handling and management of medical practices. 

Virtual Administration & Reception Team

Our Virtual Administration and Reception (VARS) Team members are all fully trained, thorough and resourceful. Motivated by a strong desire to deliver great outcomes for your practice and its patients, they’re here to assist with flexible, scalable solutions. With their friendly disposition and professional can-do attitude, you can rest assured that your patients and your practice will be well cared for.

Meet our leadership team:

Virtual Administration Reception Service Manager

Jess provides guidance, support and management of the team who deliver our VARS product to over 100 doctors and many hundreds of thousands of patient interactions per year.

Jess has a strong customer service background having worked in aviation for 10 years and in Healthcare since 2018.

Hoxton Manager

Ashley is the Hoxton Manager of two of our Virtual Administration and Reception Services teams. Ashley came to Hoxton with a strong medical and customer service background, she started with the company back in 2017 as a Medical Receptionist and has developed an in-depth knowledge of the company from the ground up.

Brittany White

 Hoxton Manager 

Bliss Love

Hoxton Manager 

We keep your practice running smoothly, so you can focus on your most important work.